Download Application:
For Dell computers:
- Scroll down to the page and click on the arrow next to Standalone installer for Windows (this is the only installer that works)
- Click on the Download for Windows 64-bit
For Mac Computers:
- At the top of the page you will find Downloads for Desktop.
- Click the Download for macOS
- After download is complete Open Finder
- Click on Applications
- Open the drop down on Adobe Connect
- Right Click Adobe Connect Classic, move to trash
Troubleshooting:
Adobe Connect room appears to freeze
- Quit Adobe Connect and log back in to refresh the connection
- Making sure that you do not have unnecessary application running in the background (close out tabs and apps)
- Check home connection:
- Restarting your router
- If possible switch to a wired connection
- Quit Adobe Connect and uninstall the application and reinstall.
- Make sure Adobe Connect is up to date.
- Make sure your computer is up to date.
- Clear Cache
- Restart Computer
Loading issues
- Quit Adobe Connect
- Clear cache
- Restart computer
- Other things to check if the Adobe App is up to date
- Chrome is up to date
- Making sure that you do not have unnecessary application running in the background (close out tabs and apps)
- Check home connection:
- Restarting your router
- If possible switch to a wired connection
Adobe constantly kicking me out of rooms
- Quit Adobe Connect and uninstall the application and reinstall.
Sound issues
- Make sure accessories were connected prior to meeting
- Reboot computer and close all unnecessary apps before starting with Connect.
- Other things to check is everything is up to date:
- Chrome
- Computer
- Adobe App
- Disable Enhanced Audio/Video option
- Sign into your Adobe Connect Adobe Connect Login
- Click on Meetings
- Open your Meeting Room
- If the Enhanced Audio/Video feature is Enabled (if so proceed to next steps)
- Click on Edit Information
- Uncheck next to Enhanced Audio/Video
- Click Save
- Clear Chrome Cache
- Restart Computer
Cannot use microphone device due to microphone hardware error or having other issues (Dell Computers)
- Computer update
- Click on Windows
- Settings
- Updates and Security
- Click "Check online updates from Microsoft update"
- Restart
- Run Dell Command Update
- Open the Dell Command Update App
- Click on "Check"
- Click on 'Install"
- Restart after updates are finished
- Test Camera and Microphone
- Go to https://webcammictest.com/
- Click the green button that says “START”
- After running, each section on screen will have either a red X or a green checkmark. This may take up to 2 minutes to complete.
- If the Camera or Microphone section has a Red X, please note what the issue is and follow instructions on the screen to resolve your Camera or Microphone issues. If Camera and Microphone return with Green checkmarks, please move on to the next section.
Cannot use microphone device due to microphone hardware error or having other issues (Mac Computers)
- Computer Update
- Click Apple Icon
- About this Mac
- Under Update now Click on "More Info"
- All Updates (not OS)
- Restart Computer
- Test Camera and Microphone
- Go to https://webcammictest.com/
- Click the green button that says “START”
- After running, each section on screen will have either a red X or a green checkmark. This may take up to 2 minutes to complete.
- If the Camera or Microphone section has a Red X, please note what the issue is and follow instructions on the screen to resolve your Camera or Microphone issues. If Camera and Microphone return with Green checkmarks, please move on to the next section.
Updating and Checking Version for the Adobe Connect Desktop App
- From your Livelesson room click on Help in the top right corner.
- To update: Click 'Check for updates"
- To check app version: Click 'About Adobe Connect
If updating does not work when clicking check for updates
- Uninstall the current version
- And reinstall the application using the steps from above.