Welcome to Zendesk, the new and easy one-stop source for all your technology support requests! This quick start guide will have you familiar with the system in just a couple of minutes.
You can log in with either your full GCISD email address or just your network username. Either one will work.
Once you're logged in you'll see the main page with a library of help articles. Please take a moment to see if there's an article that addresses your problem by browsing the categories or just typing a keyword in the search box. More articles will be added and existing articles will be updated as needed so they always stay current. The GCISD logo at the top left will be on all Zendesk screens and will bring you back to this main page.
If the help articles don't resolve your issue, you can submit a help ticket by clicking the Submit A Request link at the top right by your name. There will be a drop down list for you to choose a special category but most of the time you'll just select Help Ticket.
Teachers: If you are submitting a ticket on behalf of a student for repair, damage, or loss please log out then log back in with that student's credentials (K-2) or have the student log in themselves and submit a ticket (3-12) so their parent will receive all correspondence and information.
On the request form simply fill in the few fields provided. You'll notice when you start typing in the Subject field that the system will suggest articles that it thinks may be helpful based on keywords in your information. If you haven't already reviewed those documents you can access them with a quick click.
A good rule of thumb is that the more information you can provide, the quicker we'll be able to start working on your issue. Sometimes a picture (or a screenshot) is worth a thousand words and Zendesk makes it very easy to attach files to the request by just clicking the paperclip icon at the bottom or dragging a file into the field.
Click the green Submit button and you're done! You'll see a summary of your request and receive an confirmation email. If at any time you have additional information to add, just reply to the email and it will automatically be appended to your open ticket.
Another way to see your open tickets is to click on your name at the top and drag to My Activities. Your tickets will be listed where you can click on them and see all information and correspondence as well as the status.
That's it! We're working hard to make your technology support experience a pleasant one by streamlining the ticket process and making it easier to communicate as well as see the current status of your issue in as few clicks as possible. We welcome your feedback as you get familiar with the environment.
Here's a quick video if that's more your thing...